Returns & Exchange Policy

At the company, we want you to be completely satisfied with your purchase of our stylish everyday and streetwear. This Refund Policy outlines the conditions under which returns and refunds are accepted for items purchased through our online store. Please review this policy carefully before making a purchase.

1. General Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A valid proof of purchase, such as your order number or receipt, is also required to complete your return.

2. Eligible Items & Conditions

Most items purchased from the company are eligible for return if they meet the conditions stated in our general policy. This includes items that are unworn, unwashed, and retain all original tags and packaging. Any item that is returned in a condition not suitable for resale, or is missing parts not due to our error, may not be eligible for a full refund. We reserve the right to refuse returns that do not meet these specific criteria.

3. Non-Refundable Items

Certain types of items cannot be returned, such as final sale items, gift cards, or personalized products. Please review product descriptions carefully, as any items marked as 'final sale' are not eligible for refunds or exchanges. If you have questions or concerns about a specific item's eligibility before purchasing, please contact our customer service team.

4. How to Request a Refund

To initiate a return, please contact our customer service team via email with your order number and a clear description of the item you wish to return. Once your return request is approved, we will provide you with detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted, and shipping costs for returns are generally the responsibility of the customer.

5. Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please remember it can take some time for your bank or credit card company to post the refund to your account.

6. Exchanges & Replacements

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you receive a defective or damaged item, please contact us immediately with details and photographic evidence. We will gladly arrange for a replacement or a full refund, covering any associated shipping costs, for confirmed defective products.

7. Contact & Disputes

For any questions about our refund policy or to dispute a return decision, please contact our customer support team directly. We are committed to resolving all issues fairly and efficiently to ensure your satisfaction. Your feedback helps us improve our service and product quality.

Contact Us

Email: support@urbanthreads.top

Address: 102 Pine Rd, Chicago, IL 60661